FAQ

Everything you need to know about ordering, delivery and returns.
Where does BLINDD8 ship?

We currently ship to customers in the United Kingdom.
How long does delivery take?

Orders are processed within 1–2 business days (Monday–Friday). Estimated UK delivery is 3–10 business days (Monday–Friday) after processing. Delivery times are estimates and may occasionally be affected by circumstances outside our control — see our Shipping Policy for full details.
How much is shipping?

UK delivery is complimentary on orders over £60. For orders below £60, the applicable shipping charge is shown at checkout before you complete your purchase.
How can I track my order?

Once your order has been dispatched, tracking information is sent to the email address used to place your order, where available. Please allow some time for the carrier's tracking system to update.
Can I change or cancel my order?

Please contact us as soon as possible at support@blindd8.com. We cannot guarantee that changes or cancellations can be made once an order has entered processing or been dispatched.
What is your return policy?

You have 14 days from receiving your order to notify us that you'd like to return it, followed by a further 14 days to send the item back. Full details are in our Returns & Refunds Policy.
How do I start a return?

Contact support@blindd8.com with your order number and the item(s) you'd like to return. We'll send you the appropriate return instructions — please wait to hear from us before sending anything back.
Do you offer exchanges?

We don't currently offer direct exchanges. Please return the original item in line with our returns policy and place a new order for the size, colour or item you'd prefer.
Who pays for return shipping?

For change-of-mind returns, the cost of returning an item is covered by the customer. If your item is faulty, damaged, incorrect or not as described, please contact us first — where applicable, we'll cover reasonable return costs in line with your statutory rights.
What if my item arrives damaged, faulty or incorrect?

Please contact support@blindd8.com as soon as possible with your order number and, where helpful, a photo of the issue. We'll review it and let you know the next steps.
When will I receive my refund?

Once your return has been received and inspected, we'll confirm your refund and issue it to your original payment method.
How do I choose the right size?

Please check the size and fit details listed on each product page before ordering. If you're unsure which size to choose, get in touch and our Customer Care team will be happy to help.
Will colours look exactly the same as online?

We do our best to represent colours accurately, but slight variations can occur depending on your screen settings and lighting. If you have a question about a specific colour before ordering, get in touch and we'll do our best to help.
How can I contact BLINDD8?

Our Customer Care team is available Monday–Friday, 09:00–17:00 CET. Email support@blindd8.com or call +46 73 268 87 26.