Refund policy
14-Day Returns
We hope you love your BLINDD8 order. If you change your mind, you have 14 days from the date you receive your order to notify us that you wish to return it.
After notifying us, you must return the item within 14 days.
This policy does not affect your statutory consumer rights.
How to Start a Return
To request a return, contact:
Please include your order number and the item(s) you wish to return.
We will provide you with the appropriate return instructions and return address.
Please do not send a return before contacting us and receiving return instructions.
Return Conditions
Returned items should be:
- Unworn and unused
- In their original condition
- Returned with original tags attached
- Returned with original packaging where applicable
You may inspect an item as you reasonably would in a physical store. We may reduce a refund where handling beyond what is necessary to establish the nature, characteristics and functioning of the item has caused a loss in value, where permitted by law.
Your statutory rights regarding faulty or misdescribed goods are not affected.
Return Shipping Costs
For returns due to a change of mind, size preference or other non-fault reason, the customer is responsible for the direct cost of returning the item.
If an item is faulty, damaged on arrival, incorrect or not as described, please contact us before returning it. Where applicable, BLINDD8 will cover reasonable return costs in accordance with your statutory rights.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or not as described, contact support@blindd8.com as soon as possible.
Please include your order number and photographs of the issue where appropriate.
We will review the issue and provide return or resolution instructions.
Refunds
Once your return has been received, we will inspect it and notify you regarding your refund.
Where a refund is due, it will be issued to your original payment method.
After a refund has been issued, the time it takes to appear in your account may depend on your bank or payment provider.
Where required by applicable consumer law, eligible standard outbound delivery charges will also be refunded.
Exchanges
We do not currently offer direct exchanges.
If you would like another size, colour or product, please return the original item in accordance with this policy and place a new order.
Order Cancellations
If you need to cancel or change an order, contact support@blindd8.com as soon as possible.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or been dispatched.
Customer Care
Email: support@blindd8.com
Telephone: +46 73 268 87 26
Customer Service Hours: Monday–Friday, 09:00–17:00 CET
For further assistance, please visit our Contact Us page.
Business Information
BLINDD8
BLINDD8 is an independent fashion brand operated from Sweden, serving customers in the United Kingdom.
Operated by: Nordiskt Uppköp & Dödsbohjälp
Business type: Swedish sole proprietorship
Swedish organisation number: 980525-4696
Business address: Motellvägen 1B, 311 48 Falkenberg, Sweden